Website Terms & Conditions
IMPORTANT NOTE REGARDING STOCK.
Please note every effort is made to update and ensure that 'IN STOCK' items are at every depot of Beesley & Fildes. However it is advised that you check with the DIY Centre before making a journey to Whitakers as not all of the Builders Merchants range is avaiable for collection at the Garden Centre.
Please e-mail customer services for more details on Prices, Stock & Delivery.
STANDARD POSTAGE OPTIONS. Standard Delivery (Local within 30 miles of Local Branch) £15.00 (free over £150.00) *Courier Standard Delivery (UK Mainland) From £8.45 +0.50p per kg above 20kg *Courier Scotland (Highland) Delivery £15.83 +0.50p per kg above 20kg *Courier Scotland (Lowland) Delivery £12.12 +0.50p per kg above 20kg. *Courier Max allowed length (m) 1.10m. Pallet delivery from £45.00 to UK Mainland only.
DELIVERY DATES. All delivery Local or Nationwide is normally 3-4* working days. Confirmation of delivery dates (and supplying branch) are given by e-mail following process of order through payment gateway. Saturday delivery local or by nationwide courier may carry a surcharge, Please e-mail customer services for more information. * Add two Extra days for Bank Holidays. Also some products are not carried at all branches. If delivery time is important please call Websales prior to placing an order.
DELIVERY: (a) The customer is under a duty to inspect the goods on delivery or on collection as the case may be. (b) When goods are offered for delivery to site Whitakers Garden Centre obligation is to deliver as near to kerb side or site as a safe hard road permits. If a vehicle delivers or collects goods to or from a place off the public road the customer shall be solely responsible for any accident or damage resulting. The customer shall provide free of charge any labour necessary for unloading goods when delivered and Whitakers Garden Centre driver’s responsibility is limited to handling goods off the vehicle. If any Whitakers Garden Centre vehicle is kept on site for any unreasonable time or has to return to the depot without completing delivery through lack of assistance or if additional staff had to accompany any Whitakers Garden Centre driver, an appropriate additional charge will be made. If the customer does not accept delivery of goods ordered for any reason costs incurred will be charged. (c) No liability is accepted for any loss arising from delay in delivery of goods unless Whitakers Garden Centre have expressly agreed to be bound by a delivery date which is of the essence of the contract. When delivery depends upon receipt of goods from the manufacturer, Whitakers Garden Centre do not accept responsibility for delay in such delivery unless Whitakers Garden Centre have obtained and reported to the customer acceptance by the manufacturer of the express condition as to time; but Whitakers Garden Centre will afford to the customer any remedy available to Whitakers Garden Centre against the manufacturer but this shall be the limit of Whitakers Garden Centre liability. Whitakers Garden Centre accept no responsibility for delay or non-delivery due directly or indirectly to strike, fire, act of state, force majeure or other circumstances beyond its control. (d) If the customer wishes to claim that there is any shortage on delivery in respect of goods supplied by Whitakers Garden Centre, that the same have been damaged in transit or that any goods supplied by Whitakers Garden Centre are defective or not in accordance with the contract, then the customer shall give notice in writing to Whitakers Garden Centre and (in case of any shortage or damage in transit) to any carrier by whom the goods were delivered within three days after the date of delivery of the same. If the customer fails to give such notice or fails to give Whitakers Garden Centre the opportunity to inspect the entire consignment, the goods shall be deemed to have been delivered and to be in accordance with the contract in all respects, and therefore accepted by the customer. (e) If the customer or the customer’s consignee breaks bulk on delivery or unloads the whole or any part of a consignment of goods or materials the customer is deemed to have accepted delivery. (f) Whitakers Garden Centre may deliver the goods in one or more instalments whereby each instalment shall be treated as a separate contract.
PRICING. Please note every effort is made to ensure online pricing is correct. However, we recommend checking prices or stock levels with your local store before placing any order. Online price discrepancies will not take precedent over actual current prices.
IMAGES. All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. We strongly advise you visit your local branch to view the product if in doubt. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards. If in any doubt please customer services for more information.
IMPORTANT NOTE REGARDING STOCK. Please note every effort is made to update and ensure that 'IN STOCK' items are at every depot of Beesley & Fildes however it is advised that you check with the DIY Centre before making a journey to Whitakers as not all of the Builders Merchants range is avaiable for collection at the Garden Centre.
RETURN OF GOODS: Whitakers Garden Centre shall not accept on return for credit any goods ordered from Whitakers Garden Centre incorrectly or subsequently found to be surplus to the customer’s requirements. Whitakers Garden Centre shall endeavour to assist customers where possible by accepting at a reasonable restocking charge the return of goods providing it is within twenty-eight days of the original purchase (together with the original packing if applicable) which are from Whitakers Garden Centre normal stock lines but goods ordered from the manufacturer cannot be accepted without Whitakers Garden Centre prior agreement for the return and Whitakers Garden Centre restocking charges having been paid. Whitakers Garden Centre cannot however accept return of cement, lime, or plaster. In any event credit cannot be given unless the customer provides Whitakers Garden Centre with the number of the invoice on which the goods were supplied.
Payment Gateway via Sage Pay FAQs
Q. Who are Sage Pay?
A. Sage Pay are an accredited payment service provider. They handle your credit card transaction in a highly secure environment.
Q. Why has my card been refused?
A. If you receive the message "Authorisation on that payment type has been declined by the bank" your card has been declined by your card issuer. Sage Pay does not generate this message, and you will need to contact your card issuer to find out why your card has been refused. You should check you have entered the following correctly:
Valid From Date
Issue Number etc.
Your card issuer may inform you that they have authorised the payment, but are awaiting an
authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.
Q. I am getting an invalid card number or invalid card type message?
A. You should check that you are entering the card number without any spaces. Switch and Solo cards may have a card number printed on them which is only an 8 digit number. We require the long number across the center of the card.
Q. How do I obtain a refund?
A. Sage Pay provides the online payment system for Whitakers Garden Centre Builders Merchants. However, they are not able to authorise a refund You will need to contact WebSales on 01244-300287 to obtain a refund.
Q. I haven't received my goods?
A. Sage Pay provides the online payment system for the website you are using. However, they don't own it. You will need to contact WebSales on 01244-300287 to find out when your goods will be delivered.
A range of payment methods can be accepted with Sage Pay at no extra cost. All you will need is an account for each payment method. Our online application will walk you through the relevant steps to get you started.